The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 30 days of delivery
Ship items back to me within: 45 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information provided will only be used for the time of purchase. It will not be shared with any third party.
* Store your By Mel jewelry pieces in the jewelry pouch they ship in.
* Keep gold plated, gold filled and Sterling silver pieces separated.
* Remove your jewelry while showering, swimming and exercising.
* Please avoid contact with perfumes, lotions or hair products as they contain chemicals and oils that can increase the wear on your pieces. Remove jewelry before bathing
* Do not use harsh chemicals, bleach and oils doing this can affect the finishing.
* Keep your jewelry in a cool dry place.
* Clean pieces with warm water and detergent-free soap then polish and dry with a jewelry safe cloth.
We ship all our pieces in a jewelry pouch. If you are ordering a gift please indicate so that we can prepare it accordingly.
We are able to accommodate wholesale. For wholesale orders we have a minimum of 5-10 pieces per item. If jewelry pieces are to be made in Sterling Silver allow for 4-5 weeks to ship. For gold plated pieces allow 5-6 weeks to ship. We work hard to have all orders mail on time. We are a team of two filling orders. We appreciate your interest and patience.